RETURN / EXCHANGE – Terms and Conditions:

  • Customers can exchange the order within 7 days from the date of delivery.
  • We reserve the right not to accept return of products which
    (i) we believe are being returned after use, washed or soiled or
    (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).
  • We will not arrange the reverse pickup of products, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@gotodrip.com and we will get back to you, Once confirmed by the Customer Experience Team.
  • Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 7 days of receiving the request.
  • Please ensure while returning the product the packaging is intact the way it was delivered.
  • As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
  • If an order placed during a sale is not returned to us. 
  • In case of a return on an order, the amount will be credited back into customer’s bank A/c.
  • Process: You can contact us on +91 9034889103 or support@gotodrip.com
  • Our customer support Team will get back to you and may ask you for some information.
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